Refund and Returns Policy

At SAMZ Sports, we take pride in offering high-quality cricket gear designed for performance and durability. Please review our product-specific return and exchange guidelines below.

🏏 1. Cricket Bats
⦁ Returns or exchanges are only accepted if the bat has a manufacturing defect (e.g., cracked handle, structural flaws).
⦁ Claims must be made within 30 days of the purchase date.

🧤 2. Batting Gloves, Wicket Keeping Gloves & Inners
⦁ Due to hygiene reasons, these items are non-returnable and non-exchangeable.

🦵 3. Batting Pads & Wicket Keeping Pads
⦁ Eligible for return or exchange within 30 days, provided the items are unused and in original condition.

⛑️ 4. Helmets
⦁ For hygiene and safety reasons, helmets are not eligible for return or exchange.

👟 5. Cricket Shoes
⦁ Returns or exchanges accepted within 30 days if shoes are unworn and in original condition.

🛡️ 6. Thigh Pads
⦁ Eligible for return or exchange within 30 days, as long as items are unused and undamaged.

🎒 7. Cricket Bags
⦁ Bags may be returned or exchanged only in the case of manufacturing defects (e.g., broken zippers, faulty wheels, or torn seams).
⦁ Requests must be made within 30 days of purchase.

📌 Important Notes
⦁ Proof of purchase is required for all returns and exchanges.
⦁ Items should be returned in original packaging, where applicable.
⦁ This policy does not cover damage from improper use, accidental damage, or general wear and tear.

📞 Need Help?
For any questions or to request a return or exchange, please contact our customer service team:
Email: support@samzsports.com.au
Phone: +61 451 989 842
Address: Sydney Australia